Terms & Services

Welcome to Noona Florist! These Terms and Conditions govern your use of our website, huahinflowersdelivery.com, and the services we provide.

1. Delivery Policy

Please ensure all delivery details (recipient’s name, address, and phone number) are accurate and complete during checkout. If the initial delivery attempt fails due to incorrect or incomplete information, a re-delivery fee may apply.

2. Product Variations

As flowers are seasonal, substitutions may occasionally be necessary. Replacements will be of equal or greater value while maintaining the arrangement’s style.

3. Order Modifications

Changes to your order must be requested at least 24 hours before the scheduled delivery.

4. Cancellation Policy

Cancellations can be made within 24 hours of placing the order. If the order has not yet been processed, you will receive a full refund. Once the payment is successfully processed through Stripe and the order is fulfilled, refunds are no longer available.

5. Allergy Notice

Please inform us of any specific allergies or sensitivities when placing your order.

6. Payment Policy

Full payment is required to confirm your order.

Accepted Payment Methods:

• Credit/Debit Cards (MasterCard, VISA): Secure online transactions via Stripe.
• PromptPay: Secure transfers via the PromptPay system.

7. Custom Orders

For bespoke or large-scale arrangements, contact us via LINE and WhatsApp at least 7 days in advance.

8. Weather or Force Majeure

In rare cases of severe weather or unexpected events, delivery may be delayed. We will notify you and arrange alternatives.

9. Changes to Terms & Services

We may update these Terms & Services at any time. Any changes will be posted on this page.